Mastering Industrial Marketing: Building Client-Centric Strategies with SPACR for B2B Success

03.12.24 03:10 PM By Tekvocation

On November 15, Tekvocation hosted a Knowledge Hub - Friday Expert Series session featuring Ms. Catherine Suchita J, a seasoned expert in operations and marketing. Catherine serves as the Business Head - Operations and Marketing at Moneyline, a wealth management firm in Mysore managing over ₹100 crores in assets and catering to 400+ clients. She also contributes her expertise as a Consultant (Training) for TMI (tmigroup.in) and as a Consultant - Marketing and Operations at SMARAN Pyrolysis Technologies, a firm specializing in bio-fuel and green alternatives.

The session aimed to empower Tekvocation’s Digital Marketing Interns with practical strategies and frameworks for achieving B2B success. Drawing on her rich experience across industries, Catherine shared insights into adopting client-centric approaches that drive visibility and build meaningful partnerships in industrial marketing.

The SPACR Framework for Industrial Marketing
At the heart of Catherine’s presentation was the “SPACR Framework,” a practical guide for navigating industrial marketing:
  • Strategize: Align marketing goals with client needs and market trends.

  • Personalize: Tailor products and services to address specific client challenges.

  • Align: Ensure business processes and messaging meet customer expectations, fostering consistency and trust.

  • Communicate: Highlight value propositions effectively to build strong client relationships.

  • Reinforce Trust: Maintain trust through consistent engagement, delivering promises, and upholding integrity in client interactions.

By applying SPACR, businesses can navigate the complexities of industrial marketing and create long-term, meaningful client relationships.
The Marketing Mix: the 4 P's
Catherine introduced the foundational 4 P’s of marketing—Product, Price, Promotion, and Place—essential for anyone exploring marketing roles:
  • Product: Develop solutions that address industrial challenges like operational efficiency or sustainability.

  • Price: Create competitive pricing models reflecting both product value and client ROI expectations.

  • Promotion: Leverage industry-specific channels, such as trade expos, research publications, and targeted content marketing, to communicate effectively.

  • Place: Optimize delivery channels to ensure reliability and convenience for clients.

She demonstrated how aligning these elements with the SPACR Framework builds a cohesive and effective marketing strategy.
The FAB Approach: Features, Advantages, Benefits
In the end Catherine mentioned the FAB Approach to enhance product positioning:
  • Features: Emphasize technical specifications or unique attributes.

  • Advantages: Highlight how these features solve specific client problems.

  • Benefits: Showcase measurable outcomes, such as cost savings or improved efficiency.

This approach helps businesses communicate their value proposition clearly and resonate with their target audience.
Hands-On Activity: Crafting a Marketing Mix
To reinforce the concepts, participants were divided into three groups and tasked with creating a marketing mix for specific scenarios:
  1. Marketing agricultural machinery to farmer-assisting companies.
  2. Developing software for schools in developing countries.
  3. Designing a machine to utilize water efficiently.
Each group collaborated to align their product, price, promotion, and place strategies with the target market’s unique needs. Their plans were presented and received constructive feedback from Catherine and fellow participants.
Key Feedback Insights
  • Analyze the Task Thoroughly: Understand the target market’s pain points and align solutions accordingly.
  • Adopt a Business Perspective: Focus on delivering measurable value, such as ROI, scalability, and relevance.
  • Use Data and Statistics: Strengthen strategies with quantitative evidence to support pricing and value propositions.
The activity provided interns with practical tools to apply frameworks like SPACR and FAB to real-world marketing challenges.
Conclusion    
Catherine’s session underscored the importance of value-driven, client-focused strategies in industrial marketing. By integrating frameworks like SPACR with the marketing mix and FAB approach, businesses can navigate the nuances of B2B marketing and establish lasting partnerships.
Diana Hombal, Director of Tekvocation, reaffirmed the mission of the Knowledge Hub to provide interns with the knowledge and tools to excel in their careers. Initiatives like these highlight Tekvocation’s dedication to fostering innovation, learning, and professional growth by bridging industry expertise with internal talent development.

Tekvocation